1. Definitions
In these Terms & Conditions, the following terms carry the meanings set out below unless the context clearly requires otherwise:
- "Platform" means the shp888 website accessible at https://shp888.cam, including all subpages, services, and tools made available thereon.
- "shp888" / "We" / "Us" / "Our" means the operator of the Platform, a company incorporated and licensed under applicable international gaming regulations.
- "Player" / "You" / "Your" means any individual who accesses or uses the Platform, whether as a registered account holder or an unregistered visitor.
- "Account" means the unique, personal account created by a Player following successful registration and identity verification on the Platform.
- "Balance" means the total real-money funds credited to a Player's Account at any given time, excluding any bonus funds subject to wagering requirements.
- "Bonus Funds" means any promotional credits, free-spin values, or matched-deposit amounts credited to a Player's Account under the terms of a specific promotional offer.
- "Wagering Requirement" means the total value of bets that must be placed and settled before Bonus Funds or winnings derived from Bonus Funds may be converted into withdrawable real-money Balance.
- "KYC" means Know Your Customer — the identity and address verification process required by shp888 in accordance with internationally recognized anti-money-laundering and player-protection standards.
- "IDR" / "Rp" means Indonesian Rupiah, the exclusive currency of the Platform.
- "Business Day" means Monday through Friday, 09:00–18:00 Western Indonesia Time (WIB, UTC+7), excluding Indonesian national public holidays.
- "Prohibited Jurisdiction" means any country or territory from which the use of the Platform is restricted or prohibited under applicable law.
2. Eligibility
To register and maintain an active Account on shp888, you must satisfy all of the following eligibility requirements at the time of registration and at all times thereafter:
- Age: You must be at least 21 years of age. shp888 operates a strict no-underage-gambling policy and employs both automated screening and manual review processes to enforce this requirement. If at any point we have reasonable grounds to suspect a Player is under 21, we will suspend the Account pending verification and, if confirmed, terminate the Account and void any outstanding balances.
- Residency: You must be a resident of Indonesia. Players physically located in Prohibited Jurisdictions at the time of wagering are in breach of these Terms irrespective of their country of registration.
- Legal Capacity: You must have full legal capacity to enter into a binding contract under the laws applicable to you.
- Personal Use: You must be acting on your own behalf and for your own personal entertainment only. Operating an Account on behalf of a third party is strictly prohibited.
- Not Excluded: You must not be subject to any self-exclusion or time-out restriction imposed by shp888 or any other gaming operator with which shp888 shares exclusion data.
- Not a Restricted Person: You must not be an employee, director, consultant, or contractor of shp888, or a close family member of any such person.
shp888 reserves the right to request documentary evidence confirming eligibility at any time. Failure to provide such evidence within a reasonable period specified in our request will result in Account suspension.
3. Account Registration
Each Player may hold exactly one Account. The creation of multiple Accounts — whether using different email addresses, names, payment methods, or device identifiers — constitutes a material breach of these Terms and will result in the permanent closure of all associated Accounts and the forfeiture of all Balances and Bonus Funds held within them.
When registering, you agree to:
- Provide accurate, complete, and current personal information, including your full legal name as it appears on your government-issued identification, a valid email address, and an active Indonesian mobile number.
- Keep your Account credentials — username and password — strictly confidential. You are solely responsible for all activity conducted through your Account, whether or not you authorized it.
- Notify shp888 support immediately at [email protected] if you suspect unauthorized access to your Account.
- Update your Account information promptly whenever any detail changes, to ensure it remains accurate at all times.
shp888 reserves the right to decline any registration application at its sole discretion without providing a reason.
4. Identity Verification (KYC)
In accordance with internationally recognized anti-money-laundering standards, shp888 requires all Players to complete a Know Your Customer (KYC) verification process before processing any withdrawal request. shp888 may request KYC documentation at any point during the Account lifetime, including immediately upon registration.
Standard documentation required includes:
- Proof of Identity: A clear, full-colour photograph or scan of your Indonesian National Identity Card (KTP / Kartu Tanda Penduduk) or a valid Indonesian passport.
- Proof of Address: A recent utility bill (electricity, water, gas) or official bank statement dated within the preceding three calendar months, clearly showing your full name and residential address.
- Selfie Verification: A photograph of you holding your identity document beside your face, taken against a neutral background. Both your face and the document details must be clearly visible.
- Payment Verification: Where required, a screenshot or photograph of the payment method used to make your most recent deposit (e.g., masked bank account number confirming account ownership).
Standard KYC review is completed within one to twenty-four hours of submission of complete documentation during Business Days. Complex cases may require additional time. Accounts under KYC review rema
in active for wagering purposes but withdrawals are suspended until verification is complete.
5. Deposits
shp888 accepts deposits exclusively in Indonesian Rupiah (IDR). All Account Balances are maintained and displayed in IDR. The following deposit methods are currently supported:
- Bank Transfer: BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, BSI (Bank Syariah Indonesia)
- E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja
The following conditions apply to all deposits:
- Minimum Deposit: The minimum single deposit amount is Rp 50.000. Deposits below this threshold will not be credited and will be returned to the originating account, subject to applicable processing fees.
- Processing Time: Deposits via e-wallet typically credit within two minutes. Bank transfers may take up to thirty minutes depending on the originating bank's interbank clearing cycle. shp888 is not responsible for delays caused by third-party financial institutions.
- Own Funds Only: You may only deposit funds that lawfully belong to you. Deposits made from third-party accounts, credit facilities, or borrowed funds are prohibited and constitute grounds for Account suspension.
- No Cash Deposits: shp888 does not accept cash deposits under any circumstances. All deposits must originate from a verified electronic payment channel registered in your name.
- Deposit Confirmation: Once a deposit is credited, you will receive a confirmation notification. If a deposit does not credit within the expected timeframe, contact support with your transaction reference number for investigation.
- Deposit Limits: shp888 may apply maximum single-transaction deposit limits or daily/weekly/monthly deposit caps at its discretion. Players may also voluntarily set lower personal deposit limits through the responsible-gaming tools in their Account settings.
shp888 reserves the right to refuse, reverse, or request additional documentation for any deposit that triggers internal risk or compliance alerts.
6. Withdrawals
Withdrawal requests may only be submitted by Players who have completed KYC verification in full. All withdrawals are processed in IDR to the payment method used for the Player's most recent deposit, or to a verified bank account registered in the Player's name.
- Minimum Withdrawal: The minimum single withdrawal amount is Rp 100.000.
- Processing Time: Standard withdrawal requests are reviewed and approved within one to four hours for fully verified Accounts during Business Days. Requests submitted outside Business Hours are queued for processing at the commencement of the next Business Day. High-volume periods during major sporting events (e.g., FIFA World Cup, BRI Liga 1 finals) may extend processing by up to twenty-four hours.
- Wagering Requirement Compliance: Withdrawals may not be processed where Bonus Funds remain in the Account that have not yet satisfied the applicable Wagering Requirement. Real-money Balance is always withdrawable independently of any outstanding bonus wagering, provided no active bonus lock applies.
- Withdrawal Destination: Withdrawals will only be sent to a bank account or e-wallet registered in the same name as the shp888 Account. Third-party withdrawals are strictly prohibited and will trigger an immediate compliance review.
- Withdrawal Fees: shp888 does not charge withdrawal processing fees. However, your bank or e-wallet provider may apply their own transaction charges, for which shp888 accepts no responsibility.
- Right to Withhold: shp888 reserves the right to withhold a withdrawal pending investigation if there is reasonable suspicion of fraudulent activity, bonus abuse, match-fixing, or any other breach of these Terms.
7. Bonuses & Promotions
shp888 offers a range of promotional bonuses, including welcome deposit bonuses, reload bonuses, cashback offers, free spins, and special event promotions tied to occasions such as Idul Fitri, Ramadhan, Indonesian Independence Day (17 August), and major sporting tournaments. All promotional offers are subject to the following general conditions, in addition to any promotion-specific terms published at the time of the offer:
- Eligibility: Unless stated otherwise, bonuses are available to Indonesian residents aged 21 and above who hold a fully verified Account in good standing.
- One Bonus at a Time: Only one bonus offer may be active in a Player's Account at any given time. Claiming a second bonus before satisfying the Wagering Requirement of an active bonus may result in forfeiture of the first bonus.
- Wagering Requirements: Bonus Funds must be wagered the number of times specified in the individual promotion terms before they become withdrawable. The default Wagering Requirement, where not separately stated, is 20× the bonus amount. Wagering on games with an RTP above 97% may be excluded or contribute at a reduced rate.
- Eligible Games: Not all games contribute equally to Wagering Requirement completion. Slot games typically contribute 100%; live casino and table games may contribute at lower rates (commonly 10%–20%). Togel (numbers lottery) bets contribute at a rate of 25% unless the promotion states otherwise.
- Expiry: All Bonus Funds and associated Wagering Requirements expire 30 days from the date of bonus activation, unless a shorter period is specified in the promotion terms. Expired Bonus Funds are removed from the Account without compensation.
- Bonus Abuse: shp888 employs automated and manual detection systems to identify bonus abuse, including but not limited to low-variance wagering strategies designed to clear Wagering Requirements with minimal genuine risk. Detected abuse will result in the cancellation of Bonus Funds and may result in Account suspension.
- Right to Amend or Withdraw: shp888 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice, provided that any such change does not retroactively affect Bonus Funds already credited to a Player's Account.
8. Betting & Gaming Rules
All bets and game sessions on the shp888 Platform are subject to the following general rules. Product-specific rules (e.g., sportsbook settlement rules, togel draw procedures, live casino table rules) are published within each respective game or product section.
- Bet Confirmation: A bet is not valid until it has been accepted, confirmed, and assigned a unique transaction ID by the shp888 system. Verbal confirmations, screenshots taken before confirmation, or bets placed during a system error do not constitute valid wagers.
- Minimum and Maximum Stakes: Minimum and maximum stake limits are displayed within each game or market. shp888 reserves the right to adjust stake limits for specific events, markets, or individual Accounts without prior notice.
- Obvious Errors: In the event of a manifest error — including but not limited to clearly incorrect odds, erroneous payout multipliers, or game software malfunctions — shp888 reserves the right to void affected bets and return stakes to Players' Accounts. Winnings derived from manifest errors will not be paid.
- Sportsbook — Result Finality: Sporting event results are determined by reference to the official result declared by the relevant governing body (e.g., BRI Liga 1, EPL, FIFA). Where no official result is available, shp888 may use widely recognized statistical data providers as the authoritative source.
- Mix Parlay Rules: Mix parlay (accumulator) bets require all selections to win for the bet to return a profit. If one selection is void (e.g., due to match postponement), that leg is removed and the accumulator continues with the remaining selections at revised odds.
- Live Betting: In-play betting markets may be suspended at any time at shp888's discretion. Any bet placed during a period of suspended trading will be voided and stakes returned.
- RNG Games: All slot, table, and instant-win games use certified random number generators. Past results have no bearing on future outcomes. shp888 accepts no liability for losses resulting from a Player's misunderstanding of game mechanics or probability.
9. Prohibited Conduct
The following activities are strictly prohibited on the shp888 Platform. Any Player found to be engaging in prohibited conduct will face immediate Account suspension, permanent closure, forfeiture of all Balances, and may be reported to relevant authorities:
- Using automated software, bots, scripts, or any artificial intelligence tool to place bets, navigate the Platform, or exploit any game or promotional mechanism.
- Colluding with other Players to gain an unfair advantage in poker, live casino games, or any competitive game format.
- Exploiting software errors, glitches, or vulnerabilities in any game or Platform feature. Any winnings obtained through exploitation of a software error are void.
- Engaging in or facilitating match-fixing, the use of inside information, or any form of betting corruption in connection with sports events offered on the sportsbook.
- Conducting money laundering or any other financial crime through the Platform, including depositing funds for the purpose of withdrawal without genuine gaming activity.
- Providing false, misleading, or fraudulent personal information during registration, KYC, or at any other time.
- Allowing a third party — including a family member — to access or operate your Account.
- Attempting to circumvent any responsible-gaming restriction, self-exclusion, or Account suspension imposed by shp888.
- Engaging in abusive, threatening, or discriminatory behaviour toward shp888 staff or other Players via any communication channel.
10. Responsible Gaming
shp888 is committed to promoting responsible gaming and providing tools that help Players maintain control over their gaming activity. The following tools are available to all Account holders free of charge and can be activated immediately through the Account settings panel:
- Deposit Limits: Set a daily, weekly, or monthly cap on the total amount you may deposit. Limit reductions take effect immediately; increases are subject to a 72-hour cooling-off period.
- Loss Limits: Cap the maximum amount you are prepared to lose within a defined period.
- Session Time Limits: Set a maximum session duration after which you will be automatically logged out.
- Reality Checks: Receive on-screen notifications at customizable intervals reminding you of the time elapsed and net result of your current session.
- Time-Out: Temporarily suspend your Account for a period of 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or wager.
- Self-Exclusion: Permanently or indefinitely close your Account. Self-exclusion takes immediate effect and cannot be reversed for a minimum period of six months. To request self-exclusion, contact support at [email protected].
If you feel that your gambling may be causing harm to yourself or others, we strongly encourage you to reach out to our support team or to a professional counseling service. Gambling should always be a form of entertainment, never a financial strategy. For further information, please visit our dedicated Responsible Gaming page.
11. Intellectual Property
All content on the shp888 Platform — including but not limited to the brand name, logo, design, graphics, text, software, game interfaces, promotional materials, and any other intellectual property — is owned by or licensed to shp888 and is protected under applicable international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment in accordance with these Terms. You may not:
- Copy, reproduce, distribute, or publicly display any Platform content without prior written consent from shp888.
- Reverse-engineer, decompile, or disassemble any software component of the Platform.
- Use the shp888 brand name, logo, or trademarks in any way that could suggest endorsement, affiliation, or partnership without express written authorization.
- Frame or scrape the Platform for commercial data aggregation purposes.
Any unauthorized use of shp888 intellectual property will result in immediate legal action and termination of your Account.
12. Limitation of Liability
To the maximum extent permitted by applicable law, shp888 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:
- Loss of funds resulting from unauthorized Account access where shp888 has fulfilled its security obligations.
- Service interruptions caused by scheduled maintenance, unscheduled technical failures, internet connectivity issues, or force majeure events.
- Losses arising from your reliance on inaccurate odds, statistics, or market data displayed on the Platform due to data-feed errors from third-party providers.
- Gambling losses of any kind. By using the Platform, you acknowledge that gambling involves inherent financial risk and that past performance does not indicate future results.
- Tax obligations arising in connection with winnings. It is your sole responsibility to understand and comply with any applicable tax laws in your jurisdiction.
In no event shall shp888's aggregate liability to you for any claim arising from these Terms exceed the total real-money deposits made by you to your Account in the thirty-day period immediately preceding the event giving rise to the claim.
13. Privacy & Data
The collection, storage, and use of your personal data by shp888 is governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By accepting these Terms, you also accept the Privacy Policy in its entirety.
Key data principles applicable to your use of the Platform:
- Personal data is processed only for the purposes described in the Privacy Policy, including Account management, KYC compliance, fraud prevention, and customer support.
- shp888 does not sell, rent, or otherwise transfer your personal data to third parties for their independent marketing purposes.
- All data transmissions between your device and the Platform are protected by 256-bit SSL encryption.
- You have the right to request access to, correction of, or deletion of your personal data, subject to shp888's legal retention obligations.
14. Amendments
shp888 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, shp888 will:
- Update the "Last Updated" date displayed at the top of this page.
- Post a prominent notice on the Platform homepage for a minimum of seven days following the update.
- Send an email notification to the registered address of all active Account holders where the changes are deemed material by shp888 at its sole discretion.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform and may request Account closure by contacting support.
15. Governing Law & Dispute Resolution
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which shp888 is licensed to operate. In the event of any dispute between you and shp888 arising from or relating to these Terms, your Account, or any transaction on the Platform, the following dispute resolution process applies:
- Informal Resolution: You must first contact shp888 support at [email protected] and allow a minimum of 14 days for good-faith resolution before escalating the dispute.
- Formal Complaint: If informal resolution is unsuccessful, you may submit a formal written complaint to shp888's compliance team. shp888 will provide a final written response within 28 Business Days.
- Arbitration: If no resolution is reached through the formal complaint process, both parties agree to submit the dispute to binding arbitration under internationally recognized arbitration rules. The arbitration shall be conducted in English. The arbitral award shall be final and binding on both parties.
Nothing in this clause limits shp888's right to seek urgent injunctive or other equitable relief in any court of competent jurisdiction to protect its legitimate interests.